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News and Events > Staying power is a rare quality

  

The Dominion Post, 31 May 2004

By MATHEW LOH HO-SANG

 

Approaching its 20th anniversary in business, Wellington consultancy Sysware is building on its New Zealand base by attracting blue-chip clients in Sydney and Melbourne.

The company was started by former Dairy Board staffer and Sri Lankan immigrant Charles Chinnaiyah in 1985 as a small family-run concern.

"I must have the formula right because the business keeps growing," Mr Chinnaiyah said.

The formula is based on providing data warehousing and business intelligence to a who's who of heavyweight business clients including ANZ, BNZ, IBM, Unilever, AMP, Cable and Wireless, the Corrections Department, Eli Lilly, Pfizer, Telecom and Telstra.

"Our first client was the Ministry of Energy and we've maintained a really good relationship with government departments and a range of corporates ever since."

Sysware does not rely on servicing clients' systems for revenue.

"Once we develop a system, we don't just hold on to it so we are the only ones who can implement it. We teach our clients and give it to them to use. And in the long term, this has helped build our reputation," he said.

          

THE RIGHT FORMULA: Sysware computer consultants, from left, Charles Chinnaiyah, Laurie Fleming and Don Stanley get ready to celebrate 20 years in the information technology business. The company is building on its New Zealand base by attracting blue-chip clients in Sydney and Melbourne.
ROSS GIBLIN/Dominion Post

 

"Because we understand business processes, we can look at company data, for example, sales receipts, and then use that information to guide best practice in day-to-day operations," Mr Chinnaiyah said.

With continued growth, Sysware outgrew its family roots and in 1997 Mr Chinnaiyah restructured the firm by attracting three shareholders who each took a 25 per cent stake. Since then there has been really strong growth.

Annual revenue now runs to the millions of dollars and future growth is forecast to be at least 20 per cent a year.

"We are comfortable with our growth and in the long-term I believe we are on track to become the leading business intelligence company in Australasia," Mr Chinnaiyah said.

 

  

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